Privacy policy · Travelquick

This policy explains how Travelquick Ltd. ("Travelquick", "we") handles personal information when you use travelquick.ai and related services.

Information we collect

Account information: name, email address, phone number and sign-in credentials managed by our authentication provider.
Journey information: the messages you send, the plans, options and requests created in your conversations, and your saved journeys.
Traveller information: details required by suppliers to complete a booking, such as names, dates of birth, nationality and, where required, passport data.
Payment references: transaction identifiers from the payment provider. We never store card numbers.
Technical information: device, browser and approximate usage data needed to operate and secure the service.

How we use it

To plan, search, book, prepare and manage journeys at your request.
To pass necessary details to airlines, hotels, transfer, insurance, connectivity and other suppliers you choose.
To provide support, track requests, changes, cancellations and refunds.
To keep the service secure, prevent misuse and meet legal obligations.
To understand how the product is used, in aggregate. Analytics never include your messages, documents or payment details.

AI processing

Your messages are processed by an AI model provider to generate replies and to search suppliers on your behalf. We do not use your conversations to train models. Sensitive data such as passport numbers is not sent to analytics.

Passport and identity documents

Passport and identity data is collected only when a supplier requires it, stored encrypted, hidden by default in the interface and never written to logs or analytics.

Sharing

We share information only with the suppliers needed to fulfil your request, our infrastructure providers (hosting, database, authentication, AI model, payment processing) under contract, and where required by law.

Retention

We keep journey and booking records for as long as your account exists and as required for legal, tax and dispute purposes. You can delete your account and personal data at any time under Account; see data deletion.

Your rights

You can access, correct, export or delete your personal information, and manage notification preferences, under Account or by writing to support@travelquick.ai.

Contact

Requests about your own data go to support@travelquick.ai, which is the mailbox the team works from and where a request gets a reference.

For anything about Travelquick Ltd. as a company, write to hello@travelquick.ai. Company and licensing details are published on legal and licensing.