Answers about bookings, payments, changes, refunds, documents and your Travelquick account.
Last updated 8 September 2026
Do I need an account? No. You can plan freely without signing in. Sign in when you want to save a journey, continue it later, or book.
How do I start? Type or speak what you need on the home page. Travelquick asks only for the details that are essential and then coordinates the rest.
When is a booking confirmed? Only when the supplier confirms it. Until then Travelquick shows the status as requested or pending supplier confirmation. Confirmed e-tickets, vouchers and receipts appear under My journeys.
What do the labels mean? Live means a connected supplier returned the option just now. Estimated is a reasoned estimate. Guidance is general information. Request required means a Travelquick coordinator arranges it with you. Sample only appears in development environments.
How do I pay? Through the hosted, secure checkout of the connected payment provider. Travelquick never stores card details. Taxes, fees, baggage rules and cancellation conditions are shown before you pay, and the price is revalidated with the supplier first.
What if the price changes? You will see the new price and can accept or decline. Prices are never increased silently.
What can be changed or refunded depends on the fare or rate rules shown at the time of booking. Ask in your journey conversation or use the form below; every request receives a reference and its progress is tracked under My journeys. See the refund and cancellation policy.
Visa and entry information is guidance and shows its source and verification time when a live source is available. Final decisions belong to the government authority of the destination. Travelquick cannot guarantee approval.
You can update traveller details, notification preferences and delete your account under Account. Passport data is encrypted, collected only when a booking needs it, and hidden by default. See the privacy policy and data deletion.
Use the form below, ask in your journey conversation, or write to support@travelquick.ai. Call +880 9697-491887 if it is urgent. Quote your reference if you have one — it is the fastest way to reach the person already handling your request.
