Help centre

Getting started

Do I need an account? No. You can search and compare without signing in. Sign in with a one-time email code when you want to book, save a journey or continue it later.

How do I start? Use the search on the home page — flights, hotels or eSIM — with your dates and travellers. If you would rather describe the trip in your own words, press Ask Travelquick AI: it fills in the search for you to check, or helps you plan in a conversation.

How does booking a flight work? Search, choose a flight and open its details, add the travellers' details, and pay once the price has been rechecked with the airline. If no online fare is available, send a quote request from the same form and the team replies with options.

Bookings and confirmations

When is a booking confirmed? Only when the supplier confirms it. Payment, booking and ticket are shown as separate steps in My bookings, and "Ticket issued" appears only after the airline has issued the ticket. E-tickets, vouchers and receipts are kept with the booking.

What does "estimated" mean? An estimate is Travelquick's reasoned figure, not a price anyone has quoted you yet, and it is always called one. Every price is rechecked before you pay. Anything a Travelquick coordinator arranges by hand says so, and nothing is charged until they confirm it with you.

Payments

How do I pay? Through the hosted, secure checkout of the connected payment provider. Travelquick never stores card details. Taxes, fees, baggage rules and cancellation conditions are shown before you pay, and the price is revalidated with the supplier first.

What if the price changes? You will see the new price and can accept or decline. Prices are never increased silently.

Changes, cancellations and refunds

What can be changed or refunded depends on the fare or rate rules shown at the time of booking. Open the booking in My bookings, ask Travelquick AI, or use the form below; every request receives a reference and its progress is tracked in your account. See the return and refund policy, and the delivery policy for how confirmations and documents reach you.

Documents and visas

Visa and entry information is guidance and shows its source and verification time when a live source is available. Final decisions belong to the government authority of the destination. Travelquick cannot guarantee approval.

Your data

You can update traveller details, notification preferences and delete your account under Account. Passport data is encrypted, collected only when a booking needs it, and hidden by default. See the privacy policy and data deletion.

Still stuck

Use the form below, message Travelquick on WhatsApp, or write to support@travelquick.ai. Call +880 9697-491887 if it is urgent. Quote your reference if you have one — it is the fastest way to reach the person already handling your request.