How cancellation requests and refunds are handled and tracked.
Last updated 8 September 2026
Ask in your journey conversation, or use the request form in the help centre. Travelquick records the request with a reference and submits it to the supplier. Nothing is cancelled until the supplier confirms.
Eligibility and amounts depend on the fare or rate rules of the booking, which are shown before payment. Some fares are non-refundable; others allow refunds less supplier fees. Any Travelquick service fee is disclosed before payment.
Once a supplier approves a refund, it is returned to the original payment method through the payment provider. Settlement times vary by supplier, payment method and market. Travelquick shows the current status (requested, in progress, approved, refunded or rejected) under My journeys and in the conversation.
If a supplier cancels or significantly changes a service, Travelquick helps you rebook or request a refund according to the supplier's obligations and applicable law.
Questions about a refund can be sent from the journey conversation or to support@travelquick.ai with your reference.
