Delivery policy

বাংলা সংস্করণ

Both versions have equal effect; if they differ, the one more favourable to you applies.

Government guidelines

Travelquick follows the Digital Commerce Operation Guidelines 2021 of the Ministry of Commerce, the Consumer Rights Protection Act, 2009, Bangladesh Bank's rules on digital payments and refunds, and the Bangladesh Travel Agency (Registration and Control) Act, 2013 and its rules, as amended from time to time. Where anything on this page conflicts with them, or they give you a better right, the government guideline or law applies.

Electronic delivery only

Every Travelquick service is delivered electronically. We do not ship physical goods.

Payment first, then confirmation

When you pay, we verify the payment with the payment gateway and a payment acknowledgement and receipt appear in your account straight away. A receipt is not a booking confirmation: your booking is confirmed only when the supplier confirms it, and that is when we send your confirmation and documents.

What you receive

• Flights: E-ticket with the ticket number and the airline booking reference (PNR)
• Hotels: Booking confirmation or voucher with the hotel's confirmation number
• Tours and activities: Voucher or e-ticket with the date, time and meeting details
• Transfers: Voucher with the pickup time, place and contact details
• Bus and train: E-ticket in the operator's format
• eSIM: QR code or activation details, with installation instructions
• Travel insurance: Policy certificate or schedule issued by the insurer
• Visa assistance: Service confirmation, document checklist and, when available, the appointment or submission receipt. The visa decision is made by the embassy or issuing authority, not by Travelquick.

How we deliver it

We send your documents by email and/or WhatsApp to the contact details you gave, and they are always available under your booking in your account.

How long it takes

• Bookings confirmed automatically with the supplier: usually within minutes of your payment being verified, and no later than 24 hours.
• Bookings we complete by hand, including those made from a quotation: within the time stated on your quotation, and never more than 72 hours after your payment is verified.

Full payment is taken only when your documents can be issued within 72 hours of payment. For a service that cannot be confirmed that quickly, such as some tours, custom packages and similar quotations:

• we take a reservation payment of no more than 10% of the price;
• we ask for the balance only once the supplier has confirmed and your documents can be issued within 72 hours of that payment;
• if the booking cannot go ahead, the reservation payment is refunded in full.

If delivery is delayed or not possible

We tell you within 24 hours of learning of the problem and either offer an alternative, which you may accept or decline, or refund you in full, on the timelines in our return and refund policy: started within 72 hours, and never later than 7 days after your payment.

What we need from you

• A correct email address and mobile or WhatsApp number.
• Names and passport details exactly as they appear in your travel document.
• Check your documents as soon as they arrive and tell us about any mistake within 24 hours and before you travel. Some corrections, such as name changes, may not be possible or may carry supplier charges.
• If nothing has arrived within the time above, check your spam folder and your account, then contact us.

Contact

support@travelquick.ai · +880 9697-491887 · 11, Ventura Iconia (Level 3), Holding 37, Road No. 11, Block-H, Banani, Dhaka, Bangladesh