Booking terms

Before you book

Travelquick shows the total price including taxes and fees, the baggage allowance where applicable, and the cancellation and change conditions before you pay. Prices are revalidated immediately before payment. If a price has changed, you will see the new price and can accept or decline; prices are never increased silently.

Confirmation

A booking is confirmed only when the supplier confirms it. Until then its status is shown as requested or pending confirmation. When a supplier cannot complete a booking online, Travelquick converts your selection into an assistance request handled by a coordinator, and tells you so.

Payment

Payments are processed by the connected payment provider through a hosted or tokenised flow. Travelquick does not store card details. Receipts are available under My journeys.

Reservation payments

Full payment is taken only when your documents can be issued within 72 hours of payment. For a service that cannot be confirmed that quickly, such as some tours, custom packages and similar quotations:

• we take a reservation payment of no more than 10% of the price;
• we ask for the balance only once the supplier has confirmed and your documents can be issued within 72 hours of that payment;
• if the booking cannot go ahead, the reservation payment is refunded in full.

See the delivery policy for when your documents arrive.

Traveller details

Names must match travel documents exactly. Passport data is collected only when a supplier requires it and is stored encrypted.

Changes and cancellations

Changes and cancellations are subject to the fare or rate rules of the booking and any supplier fees. Travelquick submits requests to the supplier and tracks them; see the return and refund policy.

Changes, name corrections and no-shows

• Date or flight changes: a change costs the airline's change fee and any difference in fare, plus any Travelquick change fee. All of them are shown to you in BDT before you confirm the change.
• Name corrections: names must match the passport, or the NID for domestic flights. Airlines treat a name correction as a reissue of the ticket, so whether it can be made, and what it costs, depends on the airline's rules. Some airlines do not allow it.
• No-show: if you do not cancel before departure, any refund follows the fare rules and is often limited to certain taxes.
• Price changes before ticketing: if the supplier changes the price before your booking is confirmed, we show you the new total, and you may accept it or cancel for a full refund.
• Obvious pricing errors: we may decline to honour an obvious pricing error; if we do, you receive a full refund.

Delivery

Every service is delivered electronically, and confirmation and documents follow verification and fulfilment; see the delivery policy.

Supplier terms

Each supplier's conditions of carriage or service apply to the service it provides.